Assistant Director, Event Services & Systems

Conference and Event Services provides expertise in conference and event management to U-M and external groups. As a member of the team you will provide systems administration, project management, and event management for the department. You will lead a team responsible for service desk operations and serve as the department lead for student supervision for a large annual conference coordinated by the department. Lead the administration, configuration, maintenance, and continuous improvement of Conference & Event Services technology systems, including scheduling software, resource and pricing configurations, client data, and system upgrades.Evaluate latest technologies and serve as project manager for new system implementations, software replacements, department plans, and process improvements in collaboration with technical and operational partners.Develop and maintain department operating procedures, policies, system documentation, training materials, and other resources that support use of technology and operational processesLead technology and systems training for Conference & Event Services and other Student Life partners, providing ongoing support to system users.Oversee professional and student staff, including oversight of two service desk operations and responsibility for hiring, training, performance management, and service standards.Foster a service-focused culture that supports communication with clients and delivers a high-quality conference and event experience.Manage a portfolio of conferences and events. Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.