Assistant Director, Reservations & Event Planning

Job Posting Information
Posting Number
PG195070SP
Internal Recruitment
No
Working Title
Assistant Director, Reservations & Event Planning
Anticipated Hiring Range
$57,638 - $64,000
Work Schedule
Monday - Friday, 8am - 5pm; nights and weekends as needed
Job Location
Raleigh, NC
Department
NC State Student Centers
About the Department
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university’s educational mission, the Student Centers will provide high-quality support to events and activities that will enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Students Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.
What we offer

Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties The Assistant Director for Reservations & Event Planning serves as a vital member of the NC State Student Centers Leadership Team. As the lead administrator for the reservations and event planning department, you will oversee the strategic direction of event processes, manage department-specific software, and foster a culture of exceptional customer service.

This role is a blend of high-level administration and hands-on leadership, directly supervising a team of 4 SHRA staff members and providing indirect oversight for an additional SHRA staff member and a team of 10-15 student Reservations Assistants and Managers.

Key Responsibilities:

Programmatic Leadership: Develop, implement, and evaluate department programs. This includes establishing clear goals, objectives, and deadlines that align with the Student Centers’ mission.
Team Management: Oversee the full lifecycle of employment (recruiting, hiring, training, and scheduling) for both professional and student staff. Provide consistent guidance, direction, and performance evaluations.
Operational Excellence: Serve as the subject matter expert for event management software (Mazevo) and university systems (ServiceNow, AiM). Manage best practices for building access, security management, and work order systems.
Communication & Policy: Effectively communicate expectations, policies, and event requirements to a varied population of students, staff, and external clients.
Problem Solving: Analyze complex scheduling or logistical issues and demonstrate proactive problem-solving capabilities to ensure seamless event execution.

If you have professional experience in student union operations or a similar high-volume event environment. and a proven track record of managing personnel and providing profess