828 has eight locations in seven different states nationwide. Playing a vital role in the customer experience, the Assistant Client Concierge is responsible for working directly with clients to ensure a positive brand image and seamless event experience. The position is also responsible for client and event management on the day of through event completion. This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. • Set-up and/or execute venue services such as event coordination, scissor lift, photo booth and any other additional venue features; manage and set up appropriate services on event day • Venue representative on event day for clients, vendors and their guests • Work directly with clients, vendors and guests on event day to address venue related questions or concerns to ensure customer satisfaction and prompt problem resolution • Knowledgeable in venue services, operations, and contract terms to ensure event success • Onsite for events from load in until scheduled time of departure • Host rehearsals with clients • Review and complete detailed event specific BEOs for Event Manager • Ensure venue cleanliness prior to and post events • Create and compile digital media and document on social media outlets • Complete ad hoc requests from Client Concierge and/or Venue Manager surrounding administrative, marketing and property needs
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