Assistant General Manager with Event Coordination

The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales. Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager. Responsible for the overall sales numbers at the location • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines • Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills • Collaborate with the General Manager and Regional Manager to appropriately address all issues within the club, and on-line, involving both employees and members while ensuring that all are addressed in an appropriate, respectful and timely manner • Promote a superior customer experience within the club • Actively promote Club4Fitness within local communities • Performance Requirements of the GM include: • Partner with General Manager to grow the Club business in regard to sales profit, and to motivate staff to achieve this same goal • Ensure accurate and timely daily deposits • Ensure and monitor compliance with all policies, procedures, and organizational standards • Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times • Responsible for keeping the facility clean and able to pass inspections • Schedule and reassign staff personnel in order to meet Club needs in the absence of the General Manager • Act as Point of Contact for all outside vendors as well as to spearhead preparations for TCP events and to own the events calendar as well as work on a matrixed basis with the Marketing department in order to ensure that the necessary advertising for the events has been created and posted, but to collect content and post on social media in regard to TCP events in advance of and after the event has occurred • Maintain strict confidentiality of proprietary and/or sensitive information • Partner with GM and MOD to manage team members to ensure strong communication with the goal of developing effective working relationships and provide an inviting experience for members and prospective members. • Strong track record of successfully executing on tasks and duties assigned by General Manager • Desire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General Manager • Ability to travel to other clubs as needed • Minimum certifications/education/experience level: • Some supervisory or leadership experience in a high-level customer service industry, preferred • High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred • Must be CPR/AED certified