In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. Overall, this position will play a pivotal role in advancing our AV operations, enhancing client interactions, and boosting revenue by leveraging every opportunity for growth and service excellence. • Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events • Support multimedia, audio visual, and videoconferencing or VTC event operation • Provide excellent customer service that includes communicating with end users in person and on Video Conference • Assist end users with set-up for conferences, ensuring that all equipment is operable • Monitor daily audio visual conference room schedule • Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media • Setup, operate, support, breakdown and transport AV equipment • Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events • Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance • Identify any IT and network related issues and ask for IT support in a timely manner • Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures • Being a great representative of the AV David Rubenstein Forum Culture. • Maintain a high level of customer service with staff to ensure high levels of client satisfaction.
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