**Essential Duties and Responsibilities**
* Supervise banquet servers, bartenders, and support staff during banquet and special event operations.
* Provide training, coaching, and performance feedback to ensure service excellence and adherence to standards.
* Review and execute Banquet Event Orders (BEOs), ensuring all event requirements are accurately communicated and fulfilled.
* Ensure meeting and event spaces are properly set, organized, and maintained according to BEO specifications.
* Conduct inspections of banquet rooms, hallways, storage areas, and public spaces to maintain cleanliness, safety, and organization.
* Communicate effectively with Event Management, Culinary, Front-of-House leadership, members, and guests regarding event needs and operational updates.
* Attend BEO and event planning meetings as required.
* Prepare daily operational recaps, including event revenue, staffing, attendance, operational concerns, and other relevant information.
* Support administrative functions, including scheduling, inventory management, and beverage ordering.
* Foster a positive, guest-focused environment by providing professional and welcoming service.
* Assist with additional duties and special projects as assigned.
**Qualifications**
* Minimum of two years of banquet supervisory experience; resort or hospitality experience preferred.
* Current TABC Certification and TIPS Certification required.
* Knowledge of banquet, fine dining, and formal service standards, including white-glove service.
* Working knowledge of audiovisual equipment, weddings, banquet operations, and beverage service.
* Proficiency in Microsoft Word and Excel preferred.
* Strong leadership, communication, and organizational skills.
* Ability to read, write, and communicate effectively in English.
* Professional appearance and adherence to company grooming and uniform standards.
**Physical Requirements**
* Frequently lift and/or move up to 50 pounds.
* Occasionally lift and/or move up to 10 pounds.
* Ability to stand, walk, bend, and move throughout the workday.
* Strong problem-solving and decision-making skills.
* Ability to lead teams, provide clear direction, enforce policies and procedures, and promote a collaborative work environment.
* Commitment to maintaining a safe, clean, and environmentally responsible workplace.
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