Description
Experts in the art of hospitality, The Grove Hotel and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. The Banquet Captain serves as the on-site leader, ensuring flawless execution and elevated service standards throughout a diverse array of events.
**Job Duties / Responsibilities**
* Presents a positive and professional manner while ensuring that the presentation of all food and beverage is in accordance with banquet order.
* Greets event contacts upon arrival; retains a visible presence throughout the event; resolves guest conflict and answers questions to the customer’s satisfaction. Maintains consistent communication with leadership.
* Trains new and veteran banquet staff in operational and company expectations, procedures and policies.
* Conducting on site banquet event order meetings prior to each event.
* Manages company owned equipment, cleaning, storing and security.
* Communicates any maintenance, equipment and safety issues to the management.
* Other job-related job duties as assigned.
Requirements
* Valid and unexpired Alcohol Certification for Boise required.
* Knowledge of catering service standards; previous Captain experience preferred.
* Ability to monitor waitstaff while coordinating duties and directing them with efficiency.
* Engagement with guests and group contacts to exceed expectations
* Detail oriented and capable of following banquet event orders and room set guidelines to exact specifications.
* Able to stand and walk for extended periods and able to lift, carry and manipulate various items weighing up to 50 pounds.
**Physical Requirements**
* Must be able to lift up to 25 pounds occasionally (e.g., moving event setups, etc).
* Ability to stand or walk for extended periods throughout the property.
**Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.**
Successful candidates exhibit the core values of **Teamwork, Respect, Integrity** and **Passion** while delivering our core purpose **of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.**
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