Banquet Captain/Event Manager

828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. Playing a vital role in the 828 family, the Beverage & Event Manager position is responsible for overseeing all aspects of the venue’s beverage service from beverage proposal to event day. • Meet with venue clients to present beverage package offerings • Create and manage beverage proposals within pricing guidelines • Upsell additional beverage services to enhance client experience • Work directly with clients to address beverage related questions or concerns • Set-up and manage local distributor and vendor accounts, and communicate accounting details to the Director of Finance & Senior Beverage Manager • Manage beverage inventory, including ordering and receiving, of supplies, tools, product and consumables • Manage client glassware rental orders; adjust directly with vendor based on event details • Track beverage profitability • Hire, train, and manage Bartender roles • Review and approve hours worked by part-time beverage staff • Remain knowledgeable of industry trends, local liquor and labor laws, and competition • Oversee all aspects of venue’s Beverage Service on event day, including managing and setting up applicable venue bar equipment for events • Be present on-site day of event through to load-out • Maintain quality control throughout service by managing timeline and bar staff • Check-in, manage, and check-out venue bar staff onsite, including hosting pre-shift meeting with bar staff • Efficiently and precisely mix and serve all alcoholic and non-alcoholic beverages at fast-paced and high-volume events • Ensure venue bar equipment and storage cleanliness prior to and post events • Manage appropriate event forms (i.e. non-profit daily licensing, vendor receipts, etc.) • Venue liaison on event days, working with clients and guests to address questions or concerns • Knowledgeable in venue services, operations, and contract terms to ensure event success • Meet with Client Concierge to review diagrams, timelines, and vendor contact information • Compile all necessary forms and documents for Client Concierge and Venue Manager • Greet coordinators and other vendors, while performing routine surveillance and check-ins throughout the event • Ensure guest satisfaction and prompt problem resolution • Onsite for all events, typically from bar set-up through to load out and all guest and vendor departure • Note event details and photos including, but not limited to, vendor arrival and departure, routine maintenance needs, safety incidents, and client or guest interaction in Passdown Report • Discuss event details in Passdown Report with Venue Manager as needed