Banquet Concierge

***JOB OVERVIEW:***

Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.  Provides high-level administrative and coordination support to the Director of Banquets to ensure seamless planning, communication, and execution of all banquet and event operations.

***DUTIES AND RESPONSIBILITIES:***

* Welcome and assist guests upon arrival, offering clear information regarding event schedules, seating arrangements and venue layout.
* Ensure contracts, BEOs, and client files are accurate and complete.
* Ensure all Banquets signage is created and displayed according to offerings and BEO specifications.
* May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers).
* Assist with staff scheduling, attendance tracking, and timecards.
* Maintain event calendars, function books, and master schedules.
* Assist with inventory records for banquet supplies and equipment.
* Serve as a point of contact between the Director of Banquets and internal departments.
* Maintain a calm, organized presence during high volume events and time sensitive situations.
* Provide support to VIP guests and accommodate dietary, accessibility, and cultural requirements.
* Anticipate guest needs and resolve concerns promptly to maintain exceptional service standards.
* Respond to guest inquiries and special requests with professionalism and efficiency.
* Work closely with banquet staff, servers, captains, and event managers to ensure seamless event execution.
* Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office.
* May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers).
* Perform other duties as assigned.

***Qualifications and Requirements:***

High school diploma or GED required, associate or bachelor’s degree in hospitality, Business Administration, or related field preferred. 1–3 years of administrative experience (hospitality or event environment strongly preferred).