Banquet Servers & Captains

Banquet Server Key Responsibilities:
• Assist in set up for events by arranging tables, chairs, table linens, table settings, and décor to ensure the event space is presented according to specifications.
• Greet guests warmly and assist them with any initial inquiries.
• Serve all food and beverages to guests efficiently and accurately, following proper service etiquette.
• Review banquet event order, attend staff briefing, & maintain a knowledge of the event specifications to offer relevant & knowledgeable service at the events
• Ensure that any guests' dietary restrictions and allergies are accounted for and communicated
• Monitor tables and guests' needs throughout service, providing prompt and attentive service to ensure guest satisfaction.
• Clear tables throughout the dining experience using proper methods for removing dishes, glassware, and silverware.
• Carrying banquet trays to effectively serve & clear guests
• Assist in the breakdown of the event, including cleaning tables, returning equipment to designated areas, and ensuring the venue is left clean and organized.
• Handle guest queries and concerns professionally and courteously
• Work well with others & collaborate with other team members to facilitate a smooth flow of service and a positive guest experience.
• Always arrive in proper uniform, ready to work, with a can-do attitude.

We're also hiring Banquet Captains!
• Responsible for assisting in the directing of other team members, communicating with event manager & kitchen, as well as the general flow of service
• Assist the Event Manager in set-up planning, inventories, & general facility upkeep
• A great opportunity to advance into event management/coordination!

Qualifications:
• Excellent interpersonal and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and move quickly as needed.
• Ability to lift and carry items such as small pieces of furniture, trays of dishes, and glassware safely and comfortably.
• Previous experience in a customer service role is an advantage but not necessary.
• Banquet Captain - Must have prior banquet service experience and/or supervisory experience in customer service related field & willingness to learn!

We Offer:
• Comprehensive training to equip you with the skills necessary to excel.
• Opportunities for growth and advancement within the company.
• A supportive team environment where your contributions are recognized and valued.

Job Type: Part-time

Pay: $15.75 - $19.00 per hour

Experience:
• Customer service: 1 year (Preferred)

Ability to Relocate:
• Springfield, MA 01103: Relocate before starting work (Required)

Work Location: In person