As part of the Donor Resources Department, the Account Manager is responsible for the goal of a territory. This role works closely with the Donor Resource Department Management to meet and exceed the collection goals and inventory needs of The Blood Connection while building strong relationships in the territory. Essential Functions • Plan and execute effective strategies to recruit, retain, and manage sponsor group organizations and relationships to achieve territory blood collection goals • Establishes blood drive projections in line with Divisional resources and needs • Develop potential sponsor leads • Strategize recruitment tactics well in advance of blood drive date and adhere to drive planning best practices • Hold external stakeholders responsible for helping to achieve drive goals • Effectively communicates with donor chairpersons and donor groups pre, during and post drive event • Encourages creativity and successful campaigns to increase donor participation at blood drives • Implements all TBC marketing programs • Exhibit teamwork within division to help ensure Divisional goal is met • Establishes committees to recruit donors and volunteer at drives • Coordinates meetings and presentations within sponsor groups to teach donor recruitment techniques and encourage importance of each account hitting goal • Provides superior customer service to blood donors, blood donor groups, internal and external customers. • Establishes patronage and relationships with blood drive sponsor groups • Educates the community by attending health fairs and community/marketing events and giving presentations to spread the mission of The Blood Connection • Organizes meetings with sponsor contacts, committees, and/or employees to educate them and promote blood drives. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
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