Cafe Sales and Marketing Coordinator - HRC Atlanta

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: [www.gotoworkhappy.com/benefits](http://www.gotoworkhappy.com/benefits)

**Job Description:**

POSITION SUMMARY

To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.

PRIMARY RESPONSIBILITIES

* Write and negotiate sales and marketing contracts according to Corporate procedures.
* Assembling of the Cafe Event Calendar and Brand Calendar.
* Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
* Communication and follow up with Group Travel Planners and marketing partners.
* Administration of package programs.
* Ensure receipt of payment from client by following Corporate procedures.
* Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
* Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.
* Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
* Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
* Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
* Liaise between Support Center Sales & Marketing departments and the cafe.
* Work with SM, GM, and KM to ensure that contract/menu is executable.
* Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff.
* Coordinate operations between departments.
* Attend client functions marketing events and designated parties to provide support and representation of the department.
* Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
* Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
* Maintain high morale.
* Operate ethically to protect the image of Hard Rock.
* Utilize programs designed to help Save the Planet.
* Oversee daily execution of social activity for Hard Rock Cafe on Instagram, Facebook, – ensuring content is engaging, compelling and meets brand standards
* In partnership with S&M Manager and social agency, define and continually evolve the overall Cafe social strategy including tone, voice and positioning across all channels
* Provide on-site social coverage for events, activations, appearances and photoshoots to produce social content at events
* Partner with S&M Manager to authentically integrate promotions, limited-time offers and new offerings
* Work with digital teams to utilize engaged organic content audiences in our paid campaigns
* Partner with other social leaders to integrate Cafe social content across Hard Rock social channels including master brand.
* Own community management across all Cafe channels, engaging fans and participating in cultural conversations
* Manage content production workflows, approvals, and publishing, ensuring operational excellence, timeliness, and consistency with the brand.
* Oversee creator and influencer campaigns with agency partners to maximize content opportunities and achieve pre-determined engagement and performance benchmarks.
* Monitor cultural, digital, and industry trends, providing insights and recommendations to drive innovative content and maintain brand relevance.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

* Some college coursework completion.

SKILLS

* Presentation of a professional image to guests, clients, and potential function coordinators.
* Composure during stressful events.
* Possession of a take charge attitude tempered with diplomacy.
* Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
* Must possess strong communication and listening skills, excellent reading and writing.
* Maintain professional language, either written or spoken, to communicate.
* Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
* Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

 Employees are expected to be able to perform the job functions with reasonable accommodation.