Carry out the policies and procedures of Pyramid Global Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Proficient with Delphi Sales Information System and Maestro system preferred. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints in a timely manner. Reviews meeting Scope and Unifocus scores to understand level of guest satisfaction; continuously strives to improve service performance and ensures to follow up with guest within 48 hours of survey receipt. Ability to work in a busy atmosphere and manage multiple priorities while maintaining excellent customer service.
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