Catering & Events Coordinator

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. • To ensure the Catering Sales & Events teams are provided with accurate and effective administrative backup, support, and information with which to carry out their roles successfully • To assist and develop working relationships with external and internal customers, representing the company and becoming a known point of contact • Manage incoming inquiries via email and phone, and redirecting to the appropriate manager while delivering a warm, brand-aligned first impression. • Coordinate internal hotel meetings and trainings with internal contacts, booking meeting space, and creating banquet event orders to distribute to operations departments • To provide accurate, up to date information to appropriate internal contacts, responding to requests on time, and maintaining a working knowledge of the hotel’s products and services • Support the execution of weddings and social events by managing 1-year anniversary stay tracking, welcome amenities, and key timeline communication. This includes but is not limited to updating seasonal Banquet Menus and updating Delphi resources as needed • To continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times • To develop and utilize a working knowledge of Catering Sales & Conference Service Managers’ events within a rolling 10-day cycle • To manage the Delphi and associated software systems, ensuring operating procedures and standards are met and new staff trained in their operation • To provide account management support when Catering Sales & Conference Service Managers are out of the office, including but not limited to: checking email, informing managers of any customer issues, assigning follow up to the appropriate manager, and partnering with the Catering Sales and Conference Service managers regarding all catering related responsibilities • Assist with banquet functions as a registration attendant or event assistant when needed Motivate and inspires others to perform.