Catering Operations & Sales Coordinator

**Position Summary**: This position combines the responsibilities of Catering Sales, Catering Operations & Wedding Coordination as well as Local Store Marketing efforts. NOTE: At City Barbeque the responsibility for sales and wedding development as well as the coordination of all catering events, outside sales events, wedding events as well as catering operations for a new market until sales reach a level of adding the next position.

**Position Pay:**this position has hourly pay PLUS 3.5% commission on all food/beverage PLUS a portion of all tips/gratuity (50-55k+ total package)

**Reports to:** Catering Operations Manager

**Key Sales and Wedding Responsibilities**:

**Direct Sales, Wedding & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate events.**

* Focuses on revenue-producing activity and maximizes selling time by dedicated to direct Sales efforts and local marketing.
* This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques.

* Comfort in cold calling venues and vendors relating the industry to increase business referrals.
* Represent company at bridal shows and industry related events to book catering leads.
* Use of proper phone etiquette and phone procedures.
* Represents themselves in a professional, hospitable manner to guests and staff members.

* Works closely with local joint management team and shares information regularly with other regional catering sales managers to stay abreast of clients, trends and lead opportunities.
* Active involvement in networking events.
* Meets established sales goals per quarter.

* Knowledge of catering menu and ability to talk clients through logistics of varying event types.
* Ability to properly communicate with potential guests via phone, email or in person to collect necessary information, answer questions, and upsell
* Managing various service channels to include answering the phone, online website requests, and requests made in restaurant at variable times throughout the week.

**Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system**

* Creates and utilizes an ongoing prospect list, in order to ensure incremental growth.
* Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues.
* Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales.
* Promptly follows up on all customer calls and requests in an efficient and expedient manner.

**Ordering Logistics: Manages the catering order process from customer to the catering team and to the joint team**

* Ensuring order details are clearly communicated to operations producing and managing the event
* Tending to specialty requests and orders
* Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times.

**Key Catering Operations Responsibilities**:

**Team Development:**

* Assists in the development and management of the operations team to fulfill “Best on the Block” event expectations.
* Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs
* Assists in directing all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations

* Financial Management
* Manages the ordering of supplies, paper, food, equipment, uniforms when needed.
* and manages upkeep of catering assets, equipment and vehicles
* Logistics Management
* Directs event planning and logistics handling for all market events including the following:
* Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events.
* Event staffing & scheduling
* Execution of production reports and other systems that direct proper food production, packaging and delivery for events
* Event Operations:
* Directly and indirectly ensures successful daily event operations including, but not limited to:

* Working with restaurant managers and teammates to meet sales and operational goals for each event
* Timely delivery and set-up
* Responsibly delivering product and supplies to and from event(s)
* Competition quality product
* Backyard hospitality given
* Customer conflict resolution.

**Qualifications**

* Solid knowledge of local area is essential
* Thorough experience with sales/negotiation/closing process
* Must possess excellent communication skills both internally and externally
* Polished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environment
* Proactive with the ability to remain calm under pressure and to anticipate and support changes
* Minimum 3-5 years of experience as a Catering/Events manager or similar role
* Talented, passionate, knowledge of food in restaurant & catering industry experience
* Ability to assess client requirements and deliver ensuring client satisfaction
* Solid business and financial experience. Strong analytical and measurement/tracking skills
* Project and process management skills, including: effective management of time and budget; able to balance and prioritize multiple tasks to meet deadlines; identify and implement system and process improvements
* Client focused with excellent customer service
* Team players who want to be part of a winning team
* Must be driven and able to operate autonomously
* Strong computer skills including Word and Excel. Has *the ability to learn new systems. Able to learn and adjust to systems that City Barbeque uses to execute on a daily basis*
* Must have weekend availability and the ability to work a flexible, and ever-changing schedule