Community Manager - San Francisco

What you’ll do • Manage day-to-day activity in our San Francisco location • Host our members, help check them in, troubleshoot their needs, answer their questions • Be a friendly face who knows everyone’s names, proactively getting to know people • Facilitate events, tours and talks in the space • Coordinate with maintenance and cleaning services and other external contractors • Handle issues as they arise, technical or otherwise (eg wifi, broken doors etc) • Actively engage with each and every person in the space to make them feel welcome • Manage opening and /or closing of the space, depending on the shift • Coordinate with 3rd parties such as fitness instructors and food vendors • Be the point of contact for all San Francisco members, communicating with them through Slack, email, the Groundfloor app or in person • Capture great content from the space for our social media • Handle scheduling in the space generally, make sure that things are happening when they’re meant to from fitness classes to mealtimes to events • Help reset the space for certain events as needed, whether rearranging furniture and adjusting light and sound depending on what’s going on You’re a great fit if you have • 1-3 years of customer-facing experience in a fast paced environment • A genuine love for people and thrive on making new relationships • Experience with events and production, in the know of San Francisco’s varied events scene • A positive and outwardly sunny manner, whatever is going on • You’re tech-savvy, comfortable and eager to learn new systems • Fantastic interpersonal skills, be the kind of person that others gravitate to • An ability to solve problems, with creativity and speed • An interest in what we’re building and a love for bringing people together Why this is a great opportunity • You get to work with one of the most exciting, diverse communities in San Francisco • You get to be the face of a beautiful, brand new space • You get to foster real connections with real people (not just nameless users!) People are desperate for human connection and Groundfloor provides the space for them to get that. We’re not a tech-only space, and are actively building a founding community that is diverse, inviting and friendly.