Conference & Event Manager

The primary purpose of the Taskforce Conference and Event Manager is to function as the remote client liaison with the property operations team to execute events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities. Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms; • Communicate with the client if there is a risk of attrition charges due to low pickup or lack of food and beverage revenue; • Oversee and administer the payment process to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to clients’ payment as stipulated in the sales contract; • Maintain booking activities in property’s sales & catering software system to include documenting accurate communication between the client, hotel staff, and the accounting department; • Coordinate site tours, teams/zoom detailing meetings and tastings with clients and property’s operations team remotely, ensuring excellent communication to ensure a success client interaction for on property teams. Taskforce: • Serve in a temporary capacity due to the absence of a property’s Conference Service Manager or multiple events occurrences with limited property resources; • Assist with onboarding and training of property sales team as well as mentoring sessions to include tracking, needs assessments, recommending action plan; • Facilitate virtual and/or live role plays to provide feedback and coaching with new property sales team to include but not limited to the Director of Sales & Marketing, Director of Events, Conference Service Manager, Sales Manager, Catering Sales Manager, and Sales Coordinators; • Develop and maintain learning resources for onboarding, mentoring, and learning and development forums to educate and update the property sales team to include creating project boards, communication tools, presentations, and documentation; and • Any and all other work as required to complete the primary purpose of the position. Preferred Technology: Demonstrated experience with industry specific sales and catering programs including Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs), diagramming software such as Social Tables We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.