• Review billing and obtain a method of payment before group arrival, forwarding necessary information to accounting. • Coordinate with the Revenue Manager for any additional room bookings and applicable rates. • Create a Group Resume and Banquet Event Orders (BEOs) with accurate and detailed information for the client to sign. • Ensure the client's satisfaction with all arrangements during the program. • Report complaints or problems to the Hotel Manager and assist in resolving them to the client's satisfaction.
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