Convention Services Event Manager

The Convention Services Event Manager is responsible for planning, organizing, executing, and managing assigned events within the Birmingham Jefferson Convention Complex, to include but not limited to coordinating logistical requirements of events, event documents, and operational needs of the client. Resolves complaints and/or disputes involving clients and operating departments within context of facility rules and regulations. Event Managers will facilitate BJCC events to ensure clients and guests have an exceptionally successful event.

Demonstrates an ability to coordinate and liaison with customers and team members to ensure an exceptional experience.
Represents the facility to coordinate activities of the operating departments with the client and client’s suppliers.
Acts as the primary on-site facility contact with the client; coordinates and directs operational team members to provide necessary services and equipment to implement client requirements and changes in accordance with BJCC policies; monitors event work orders.
Initiates, directs and participates in pre-event planning meetings with clients operating departments, reviews event history file information.
Ability to produce event financial estimates and ensure fee deposit schedules are met.
Demonstrates ability to produce event financial settlement for show or event per the contractual outline of terms.
Serves as Manager on Duty for events as necessary, including crowd management duties in other complex facilities for large scale events.
Serves as a key participant in crowd management of the event related to patron safety and emergency plans as liaison to event promoter in emergency and critical incidents.
Conducts post-event meetings with the client and operating department to review and discuss services provided.
Establish and maintain relationships and works constructively and cooperatively with BJCC internal and external partners.
Proficient conflict resolution skills resolving onsite complaints and disputes within the context of facility policies and procedures and the contract with the client.
Reviews contracts and operational schedules to ensure the information is correct including dates, times, facilities, and equipment indicated.
Ability to provide event outlines, drawings, and instructions to clients, client suppliers, and operating departments based on evaluation of event complexity and other characteristics, and evaluation of facility capabilities, regulations, policies, and other circumstances.
Expertly monitors event requirements as they relate to other scheduled events, activities, and requirements to coordinate with operating department to avoid event conflicts.

Required Education and Experience

Minimum of two (2) years related knowledge, experience, and skills in the hospitality industry, preferably as a meeting planner or event coordinator.
Bachelor’s degree from an accredited college or university with emphasis in hospitality management, business management, public administration, or a related field.
Industry certification(s) strongly preferred: Certified Meeting Professional (CMP), Certified Special Events Professional (CSEP), Certified Government Meeting Professional (CGMP), Certification in Meeting Management (CMM), Certified in Exhibition Management (CEM), Certified Event Planning Specialist (CEPS) or equal certification.
Valid State of Alabama Driver License.

Additional Eligibility Qualifications

Knowledgeable of established safety practices and applicable fire codes pertaining to public facilities.
Ability to coordinate, analyze, work independently, observe, make decisions, and meet deadlines in a detail-oriented manner.
Ability to demonstrate critical thinking, time management, and deductive reasoning skills.
Anticipates problems and implements corrective actions.
Maintains effective relationships with public, promoters, management, BJCC partners and employees in a courteous and diplomatic manner.
Ability to read, analyze, and interpret general business documents, governmental regulations, read and understand blueprints and schematic designs, floor plans, etc.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to understand oral and written instructions in English.
Excellent oral communication, written communication, fluency in English, public speaking, active listening.
Exceptional attention to detail and observational skills.
Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, and Teams.

Description

Demonstrates an ability to coordinate and liaison with customers and team members to ensure an exceptional experience.
Represents the facility to coordinate activities of the operating departments with the client and client’s suppliers.
Acts as the primary on-site facility contact with the client; coordinates and directs operational team members to provide necessary services and equipment to implement client requirements and changes in accordance with BJCC policies; monitors event work orders.
Initiates, directs and participates in pre-event planning meetings with clients operating departments, reviews event history file information.
Ability to produce event financial estimates and ensure fee deposit schedules are met.
Demonstrates ability to produce event financial settlement for show or event per the contractual outline of terms.
Serves as Manager on Duty for events as necessary, including crowd management duties in other complex facilities for large scale events.
Serves as a key participant in crowd management of the event related to patron safety and emergency plans as liaison to event promoter in emergency and critical incidents.
Conducts post-event meetings with the client and operating department to review and discuss services provided.
Establish and maintain relationships and works constructively and cooperatively with BJCC internal and external partners.
Proficient conflict resolution skills resolving onsite complaints and disputes within the context of facility policies and procedures and the contract with the client.
Reviews contracts and operational schedules to ensure the information is correct including dates, times, facilities, and equipment indicated.
Ability to provide event outlines, drawings, and instructions to clients, client suppliers, and operating departments based on evaluation of event complexity and other characteristics, and evaluation of facility capabilities, regulations, policies, and other circumstances.
Expertly monitors event requirements as they relate to other scheduled events, activities, and requirements to coordinate with operating department to avoid event conflicts.

Required Education and Experience

Minimum of two (2) years related knowledge, experience, and skills in the hospitality industry, preferably as a meeting planner or event coordinator.
Bachelor’s degree from an accredited college or university with emphasis in hospitality management, business management, public administration, or a related field.
Industry certification(s) strongly preferred: Certified Meeting Professional (CMP), Certified Special Events Professional (CSEP), Certified Government Meeting Professional (CGMP), Certification in Meeting Management (CMM), Certified in Exhibition Management (CEM), Certified Event Planning Specialist (CEPS) or equal certification.
Valid State of Alabama Driver License.

Additional Eligibility Qualifications

Knowledgeable of established safety practices and applicable fire codes pertaining to public facilities.
Ability to coordinate, analyze, work independently, observe, make decisions, and meet deadlines in a detail-oriented manner.
Ability to demonstrate critical thinking, time management, and deductive reasoning skills.
Anticipates problems and implements corrective actions.
Maintains effective relationships with public, promoters, management, BJCC partners and employees in a courteous and diplomatic manner.
Ability to read, analyze, and interpret general business documents, governmental regulations, read and understand blueprints and schematic designs, floor plans, etc.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to understand oral and written instructions in English.
Excellent oral communication, written communication, fluency in English, public speaking, active listening.
Strong conflict resolution skills required.
Exceptional attention to detail and observational skills.
Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, and Teams.

Job ID 59352 Job Title Convention Services Event Manager Start Date 09/18/2026 Salary Range no minimum salary specified - no maximum salary specified Job Location Birmingham AL United States