Coordinator, Event Sales and Operations

Millions of people have utilized our educational resources online at [please apply online] working to connect the lessons of the Underground Railroad to inform and inspire today's global and local fight for freedom. Position Overview: The Coordinator of Event Sales and Operations is responsible for supporting events on behalf of the National Underground Railroad Freedom Center. Responsibilities/Duties: Operations * Facilitate ongoing programing and work within the organization to ensure mission goals and standards are met * Coordinate plans related to large scale Freedom Center initiatives to support the ongoing needs of the organization * Work with clients and consultants to tailor program offerings for each client's needs and interests * Offer opportunities to increase sales through adding on and upgrading options * Oversee event planning including load in, set up, tear down and load out including caterer, a/v, public safety, parking options, and related needs for run of show * Facilitate the pull and restocking of liquor inventory consistent with the needs of bookings on behalf of the institution * Identify and secure internal, caterer and vendor logistics, and oversee event day execution * Lead client, caterer, and vendor site visits to identify event needs and run of show * Liaise between client, internal departments and vendors and offer best vendor for client needs from preferred vendor list * Assist with institutional operations meetings to plan operational needs for upcoming events and to ensure alignment of events with educational programs, community engagement, development, and similar initiatives * Align with the Manager to oversee the master events calendar for maximum efficiency of deploying resources * Lead by example in creating a safe (meeting all fire codes), clean, stocked, organized, efficient and presentable event space, supply rooms and office areas * Assist in soliciting feedback from clients, internal departments, caterers and vendors to identify client satisfaction and areas for improvement in operations Client Management * Outreach to ensure that NURFC maintains and expands their position in the industry as a leader in Events * Create room reservations, sales items and related client account information in POS and event management databases * Work with the Manager to design and implement a sales strategy to drive sustainable, long-term revenue growth * Answer incoming sales inquiries, including phone calls and online requests and effectively communicate product offerings, pricing and institutional history, events, and programs to help drive sales * Liaise with internal departments to help facilitate their event needs to ensure successful execution * Take payment for client invoices and assist with payments for caterer and vendor invoices * Assist in maintaining integrity of reservations database including calendars, invoices, and client records * Assist in providing sales and client reports to leadership and marketing teams * Assist with execution of sales plans targeting repeat clients especially to communicate improvements of and interest in our product offerings * Other duties as requested or assigned Education and Experience * High School diploma required; college degree preferred in areas of sales, events, client management, hospitality, tourism, catering/bartending, food management. * Must be legally compliant for managing liquor inventory in the state of Ohio. * Must demonstrate excellent guest service and hospitality skills including conflict-resolution, service recovery * Ability to work with diverse workforce and clientele * Ability to type, complete complex data entry processes and math transactions with speed and accuracy and effectively use computers/calculators to complete sales.