Coordinator, Events

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. • Guest service support and issue resolution via phone and email • Foster relationships with guests, hotels, transportation, other vendors, and services • Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems • Support Sports Experiences team with preparation of event materials throughout the planning and execution of events • Support event logistics such as guest check-in, ID, badges, and other items for distribution • Assist in fulfillment process to include ordering components, coordinating delivery of packages • Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes) • Work in conjunction with and communicate closely with other departments as it relates to major events: • Marketing – assist with website support by providing relevant content; preparation of collateral materials; implement innovative ideas, and ensure accuracy of information • Marketing – Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services • Compile and maintain event summary information such as tracking historic sales and hotel reporting • Support Accounting with billing, reconciliation, and collection process for event services • Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity • Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls • Other duties assigned by team or Sports Experiences leadership You Have These • Bachelor’s degree in hospitality or a related field, or equivalent experience • Minimum of 1+ years in the sports, travel and/or hospitality industry Ability to travel for work during holidays. We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.