June 6, 2022

CUSTOMER SERVICE MANAGER

SBH Fashion New York, New York

Responsibilities: Manage and process sales orders from major national retailers including:Track inventory, allocate orders, drop picks and manage orders received via EDI and manually. Bulk order entry Inbound EDI PO processing and bulk order matching Review of unconfirmed orders Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc. Allocate and drop picks to 3PL’s Manage open picks at 3PL warehouses in conjunction with on-site Brands team, including timely routing and shipping of orders Liaise with Production, Logistics and 3PL warehouse teams regarding the status of sales orders, production and inbound shipments required to fill them, as well as the need for any extensions, shortages, etc. Cooperate closely with sales team to ensure timely and accurate information sharing and communication of order status updates, extension needs, etc.

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