The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. Train planners on specific account processes and needs Contribute to the KPI/SLA Program for the Account Issue resolution with the meeting owners and escalation from the planners (as backup to the CSM) Operating Vehicles : Occasional driving may be required to transport materials or travel to off‑site event locations.
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