Key Responsibilities • Respond to inbound inquiries from planners and hotels via Intercom chat, email, and phone. • Update and improve support content and macros to reflect product updates. • Integrate user feedback and collaborate with support, product, and marketing teams to keep documentation up-to-date. Required Qualifications • 1-3+ years of experience in SaaS customer support, preferably in a startup environment. • Self-motivated with the ability to work independently and manage multiple priorities in a fast-paced setting.
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