The Director, Problem, Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. • Partner with Incident and Problem Management teams to continuously improve incident resolution quality and speed. Strategic Leadership • Define and execute the IT Service Desk and Incident Management strategy in alignment with ATX vision and enterprise objectives. • Collaborate with Service Management, Experience Design, Automation, and Platform teams to continuously improve service delivery and employee enablement. The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.
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