Director, Meetings & Event Services

Experience Without Limits. Come shape the future of brand experience.

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.

That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Experience without limits — in your work, your growth, and your impact.

The Director, Meeting & Event Services is a leadership role responsible for driving operational excellence, strategic delivery, and compliant execution of meetings and events across regional and global markets.

This role leads multidisciplinary event management and operations teams, ensuring best-in-class service delivery, financial performance, and client satisfaction. The Director provides strategic direction, resource oversight, and people leadership while remaining closely involved in the execution of complex meetings and events, including corporate meetings, conferences, trade shows, brand activations, and experiential programs. The role oversees end-to-end meeting and event management—from planning and venue sourcing through registration, logistics, on-site delivery, and post-event reconciliation—while ensuring alignment with company standards, client objectives, and cross-functional stakeholders.

The ideal candidate is an experienced event operations leader with strong financial and operational acumen, a client-centric mindset, and a passion for building and leading high-performing teams in a fast-paced, deadline-driven environment.

Key Responsibilities

Client & Business Leadership

Strengthen and support long-term client relationship strategies across a diverse portfolio of accountsParticipate in RFPs, proposals, pitches, and client presentationsServe as a senior escalation point for client issues, ensuring expectations, SLAs, and deliverables are metAnalyze and report on KPIs, operational performance, and client satisfaction, implementing corrective actions as neededProvide sales and business development support for non-healthcare meeting and event services

Operational Leadership & Delivery

Provide strategic leadership and direction across meeting and event management teamsEnsure consistent, high-quality execution of all events, delivered on time and on budgetOversee end-to-end event planning and fulfillment, including venue sourcing, logistics, registration with Cvent, travel, AV, and onsite executionEstablish, refine, and enforce standard operating procedures, workflows, and best practicesDrive process optimization, efficiency improvements, and adoption of global delivery standards, templates, and toolsLead capacity planning, utilization reporting, workload forecasting, and resource allocation across monthly, quarterly, and annual horizons

Financial & Budget Oversight

Own operational financial performance, aligning staffing and delivery models with revenue and margin targetsApprove and oversee event budgets, cost controls, and vendor spend, including freelance and staffing costsMonitor job logs, reconciliations, and financial reporting accuracyPartner with Finance and Client Services on forecasting, margin management, and cost allocationIdentify and implement cost efficiencies through improved sourcing strategies, vendor partnerships, and operational models

Team Leadership & Talent Development

Lead, coach, and mentor event teams across regionsBuild and sustain a high-performing, collaborative culture aligned with company valuesPartner with HR and Talent Management on recruitment, onboarding, training, and succession planningConduct regular performance reviews, 1:1s, development planning, and skills assessmentsOversee time tracking, utilization, holidays, and scheduling for direct reports and broader teams

Tools, Systems & Reporting

Champion the effective use of event management and operational tools including Cvent, Monday.com, and internal project management systemsEnsure transparency and accuracy in reporting, dashboards, and operational metricsSupport continuous improvement through data-driven insights and technology adoption

Qualifications & Experience

Bachelor’s degree in Event Management, Business, or a related field (preferred)8–10+ years of experience in the meetings and events industry5+ years in leadership, operational management, or people management rolesProven ability to manage complex programs, budgets, and multi-disciplinary teamsStrong financial acumen with experience overseeing budgets and P&L performanceAdvanced proficiency in Cvent and strong working knowledge of event and project management platformsStrong business judgment, communication skills, and ability to operate under tight deadlines

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***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk” or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.