Director of Audience & Event Services

Job Description Director of Audience & Event Services In this role, you'll support DPAC's 400+ Event Staff (House Managers, Ushers, Ticket Takers, Entry Screeners) and Volunteer Wayfinders in welcoming guests to more than 200 events each year. What You'll Do • Oversee and support a department of over 150 part-time staff (including Event Staff + two part-time admin staff) and 250 volunteers • Set staffing levels and manage monthly schedule drops for event staff in WhentoWork • Complete weekly payroll for part-time staff • Assure timely and accurate submission of settlement documents and estimates • Manage the annual hiring and onboarding of new and returning event staff • Plan annual orientation and training event for part-time staff and volunteers • Advance and coordinate all FOH show needs including VIP activations, Yondr ingress setups, and seating holds • In collaboration with DPAC's Guest Experience Manager, investigate event-related complaints to ensure prompt and satisfactory resolutions • Facilitate proper inter-departmental communications and organization • Organize and execute private events to ensure client satisfaction while adhering to building policies • Maintain and update department resources including handbooks, reports, and training materials • Establish and maintain effective working relationships with internal/external customers • This bonus normally ranges 5% to 10% of the defined salary. Application Requirements: • A resume outlining your experience and qualifications is required.