Director of Event Management

As a member of our hospitality team, the primary role of a Director of Event Management is to function as the Strategic Business Leader of Event Management, which includes overseeing the departments of Event Planning, Banquets, Event Service, and Event Technology, if applicable. This role is responsible for developing and implementing departmental strategies and initiatives and ensuring a seamless turnover of hotel events from Sales to Operations and back to Sales. This role plays a key role in developing and implementing hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers by understanding the market, analyzing customer preferences, and aligning the event management operations accordingly. • Be highly visible and engage with customers regularly, obtaining feedback on food and beverage products, service levels, and overall satisfaction, promptly addressing and resolving any guest concerns or complaints. • Develop EM sales goals and strategies in alignment with brand business strategy, monitoring actual and projected sales to achieve revenue targets and identify opportunities for improvement.