Supervise the daily operations of the Convention Services Department and execution of Banquet Events to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures... • Skilled at both monthly forecasting and the annual budget process. • Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data. • Maintain or exceed budgeted sales and profits in all catering areas. • Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. • Ability to work with outside vendors to ensure client satisfaction for all events/groups.
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