* Lead planning, execution, and evaluation of all events, ensuring alignment with organizational goals, client expectations, and venue standards. * Establish and implement service strategies, policies, and performance standards that elevate the guest experience and operational excellence. * Monitor key performance indicators (KPIs) and drive continuous improvement in guest and client satisfaction. * Minimum of five (5) years of progressive leadership experience in large-scale event or venue management. * Experience with incident management platforms (e.g., SwitchBase).
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