Director of Event Services

Plan, organize and assign all day-to-day work assignments for Event Services Department personnel including Event Manager, Event Coordinator(s), and Security personnel.Direct, hire, supervise and schedule all aspects of operations including event coordination and services, event staffing, security, crowd and risk management, police, fire and safety personnel, and ADA compliance.Responsible for all summaries of events produced by the Event Services Department.Establish & implement operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.Manage subordinate supervisors who oversee employees in various functions. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.Rotate with other facility Directors to function as Manager on Duty (MOD), to support the assigned Event Manager and staff during events and take charge of any crisis situations as needed. Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.Implement established emergency procedures, and safety and risk management policies and make changes to SOP as needed.Make immediate decisions and communicate with all users of the facility in an emergency situationResearches, reviews and recommends equipment, materials and supplies required in providing event services and planning.Coordinates with marketing department all media entry into the building before, during or immediately following events.Prepares schedules and assigns events to the Event Managers/Coordinators and be responsible for working some events as well.Works with internal service partners to provide quality service to customers.Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.Monitor compliance of established policies and procedures for the Event Services Department and makes changes to adapt to changing circumstances as needed.Establishes standards of great customer service by working with departments in the facility.Develop and maintain a harmonious working relationship with all of the other departments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.May spend long hours in walking, standing, or sitting while working.Ability to lift up to 50 lbs.Manual dexterity - Regularly required to use hands to handle or feel.Visual acuity for review of computer monitors, contractual agreements, etc.HOURS OF WORK AND TRAVEL REQUIREMENTS:Occasional Travel may be required.Work hours may vary – Ability to work irregular hours during events, including nights, weekends, and holidays.COMPUTER SKILLS: Proficient knowledge of Windows and Microsoft Office softwareOperate standard office equipment including printer, copier, typewriter and fax machine.NOTE: The essential responsibilities of this position are described under the headings above.