Director of Group Events

Description Summary/ObjectiveThe Director of Group Events is responsible for leading and overseeing the planning, execution, and operational success of all group events. This role drives exceptional customer satisfaction by ensuring seamless event delivery, high service standards, and strong cross-functional coordination. The Director of Events will lead, develop, and inspire a team of event coordinators while implementing efficient processes, optimizing resources, and maintaining a customer-centric approach. Through strategic oversight and hands-on leadership, this position ensures all events meet organizational goals, enhances the guest experience, and contributes to overall revenue and brand success.Duties/ResponsibilitiesLeadership & Team Development – 60%Lead, coach, and develop a team of event coordinators to drive performance and engagementConduct regular one-on-one meetings to review performance, provide feedback, and support ongoing training and developmentSet clear goals, monitor progress, and ensure team accountability for resultsOversee daily operations, staffing schedules, and business priorities to ensure efficiency and alignmentEnsure accuracy and compliance with invoicing, billing, and accounting proceduresFacilitate regular departmental meetings and actively participate in broader management meetingsOversee event coordination processes to ensure seamless execution of all group businessEnsure all group details, contracts, and client requirements are accurately documented and effectively communicated across teamsMaintain high service and quality standards by holding the team accountable for event executionAddress and resolve customer inquiries, concerns, and escalations in a timely and professional mannerCross Department Collaboration – 15%Ensure compliance with all departmental policies and procedures while supporting cross-functional alignment.Partner with Executive Leadership to develop and execute group pricing and revenue strategies.Collaborate with catering team ensuring event details are communicated properly for executionCollaborate with internal teams to align sales deployment strategies with market demand and competitive insights.Maintain strong relationships with community partners, industry peers, and third-party vendors.Represent the organization in both local and hospitality communities.Support team objectives by contributing to additional projects and responsibilities as needed.Sales & Event Execution – 25%Partner with Sales Leadership to support large group and convention opportunities, providing operational expertise during the sales processCollaborate on site visits, client presentations, and proposal development for high-value and complex group businessProvide strategic input on event feasibility, staffing, logistics, and service delivery to secure and retain key accountsAssume direct oversight and execution of high-profile, VIP, and complex group events to ensure exceptional delivery and client satisfactionAct as the primary point of contact for select top-tier clients during the planning and execution phasesEnsure all high-impact events are executed flawlessly, meeting brand standards and exceeding client expectationsIdentify opportunities to enhance the guest experience and drive incremental revenue within large group and convention businessSupport post-event reviews for key accounts, analyzing performance, client feedback, and opportunities for continuous improvementMaintain strong relationships with repeat and high-value clients to support retention and future business growthRepresent TRMF at industry events and networking opportunities to expand brand presence and generate leads. Travel as needed.Supervisory ResponsibilitiesSupervises a team…