Director of Operations & Event Services, Dragons Diamond Club (Event Center)

SummaryThe Director of Operations & Event Services is responsible for event planning and execution for the Diamond Club. This role leads all marketing strategy as well as any PT staff oversight and assists the Director of Sales & Event Services manager with sales growth, business development, and community presence. Upon contract execution and deposit receipt, events are formally transitioned to the Director of Operations & Event Services, who oversees event detailing, logistics, and on-site execution. Diamond Club Event Planning & ExecutionLead the planning, coordination, and on-site execution of all externally booked events held within the Dragons Diamond Club.Serve as the primary on-site point of contact for event planners and clients, providing real-time support, coordination, and issue resolution to ensure a seamless, high-level guest experience.Oversee all event logistics including timelines, floorplans, catering details, décor, AV needs, vendor coordination, and day-of execution.Develop detailed run-of-show and EO documents to ensure alignment across departments.Manage and maintain the Special Events calendar, ensuring accuracy and alignment with game schedules, operational needs, and space availability.Oversee the conversion, setup, and reset of the Diamond Club between events and game days, ensuring the space is properly prepared and presented at a premium standard.Manage game-day event staff on-site within the Diamond Club, assigning responsibilities, setting expectations, and ensuring smooth execution.Build, maintain, and coordinate relationships with outside vendors, including preferred partners and new service providers, to support successful on-site events.Develop, document, and refine Diamond Club operational processes to improve efficiency, consistency, and overall execution standards.Continue to strengthen and develop the working relationship with PSC through regular EO meetings to align expectations for events and overall execution of food & beverage service within the Diamond Club. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.