Enterprise Events Executive

You are assigned a portfolio of named strategic accounts, including new accounts transitioned to you from our Enterprise Partnerships Executives. We lead with presence - Lucky Strike Entertainment operates a camera-first policy. All video calls with clients and internal stakeholders require cameras on, and we expect associates to show up polished and professional - that means appropriate attire, a clean environment, and the kind of executive presence that reflects the brand we represent. Serve as the primary point of contact for a portfolio of named corporate accounts - building trusted relationships that drive long-term loyalty and repeat business Proactively engage clients to understand their goals, uncover challenges, and align Lucky Strike Entertainment's offerings to their success metrics Field-oriented role with an expectation of minimum 50% time in the field - present with clients, at venues, and across your territory 3-5+ years of experience in customer success, account management, or a client-facing sales or hospitality role Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion Relationship-first approach - you build trust at the executive level and know how to navigate large, multi-stakeholder organizations Strategic thinker who develops account success plans and identifies growth opportunities before clients ask Strong understanding of CRM tools - Salesforce, HubSpot, Gainsight, or similar - and comfortable leveraging data to track account health and performance Drive customer retention, repeat bookings, and satisfaction across our national portfolio of venues