Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. o Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. o Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment And, our amazing Team Members are at the heart of it all!
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