Event coordinator

City Experiences is seeking an Event Coordinator / Restaurant Supervisor for our City Cruises operation in Philadelphia. The successful event coordinator / restaurant supervisor will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Essential Duties and Responsibilities : • Coordinates the cruise event with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized • Acts as the liaison between the Company and special-order vendors • Develops comprehensive knowledge of product offerings, product extras, pricing, and scripting for all standard products • Obtains all information related to a cruise from the sales team and individual call center • Coordinates all components of a cruise including tickets, bar packages, photo packages, and other special event orders • Place special event orders with appropriate, approved outside vendors • Performs pre-cruise calls to confirm final group counts and to finalize any last-minute event details including menu, bar packages, entertainment, and other special requests • Upsells to customer who already have cruises booked • Ensures complete and accurate product details are communicated to the F&B and Operations Departments to ensure proper execution of the product promised • Ensures communication is done in a timely, efficient manner • Solicits input and works with Director of Sales and other appropriate sales team members to finalize product offer details as necessary • Meets and boards large groups when they arrive for their cruises. This includes red alerts, reviewing function sheets and producing the final two-week report • Attends and participates in the calendar management meeting • Attends other pertinent meetings as requested • Ensures customers are billed correctly for all extra services provided according to the signed contract • Prints weekly reports • Maintains good organizational skills through time management, setting priorities, and accurate paperwork • Assist in managing the front-of-the-house staff, including, training, coaching / discipline, and retention of assigned vessel • Provides assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. Requirements & Qualifications : • Associates Degree or equivalent work-related experience • Minimum of 1 year of previous customer service experience • Minimum of 1-year related industry experience • Communicate effectively in oral and written form • Maintain high level of organization • Be detail oriented • Handle multiple tasks / projects at one time • Focus on customer needs • Meet deadlines • Establish and maintain effective working relationships as required by job responsibility • Listen effectively, assesses the situation, determine relevant issues, & suggest solutions • Work with Microsoft Office applications