Main Responsibilities • Review dining contracts and group dining reservations with the Event Sales Manager • Plan group dining events per guest contract specifications, partnering with multiple Travail Collective departments to ensure guest satisfaction is exceeded • Play an active role in the execution and service of group events from setup to finish • Act as the point-of-contact during service for booked groups of 12 or more, buyouts and for off-site events • Set up and break down of events including tables, equipment and rentals • If there are more than two group dining reservations happening simultaneously, you are responsible for partnering with Travail leadership to ensure the parties have a contact person and service assistant • Responsible for gathering guest payment at the end of the event, as required • Attend and participate in weekly food/ beverage and BEO meetings • Maintain open communication with other departments to ensure all group dining information is disseminated and all needed information is gathered in a timely manner • Provide a professional and polished experience when interacting with clients • Knowledge of menu items for both food and beverage • Assist with menu printing • Update calendars with event information • Attend all pertinent Travail Collective meetings, training opportunities, staff meetings, etc. • Create and maintain a positive and communicative relationship with coworkers • Foster an open door policy with all staff and leaders at Travail Collective • Represent and maintain culture standards of Travail Collective inside and outside of the restaurants within our company • Understand and stay up to date with what is happening within all Travail Collective restaurants • Identify customer needs and respond proactively to all of their concerns • Be flexible in an ever-changing environment We also provide: • Medical, Dental and Accidental insurance • Employee discount • Daily family meal (100% free) • Opportunity for growth and development • Fun, supportive work environment We live and breathe it each day, through how we connect with and treat one another, from the menus and concepts we create, to the unique and unforgettable dining experiences we host, and through the self-determination and focus we bring to each day's opportunities to be a little better than yesterday. In working with us, you will use the skills you brought with you, the training, coaching, and development you will receive, and the requirements of your role to help us collectively reach our unending goal of providing the level of hospitality where each person coming in and out of our doors feels cared for, delighted, valued, and heard.
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