Make sound decisions to ensure the safety of the technicians in the field and the delivery of a quality product to the customer. Level of Responsibility : • Responsible for several components of a project or a complex component of a larger project • Contributes to their team or department by applying their knowledge of one or more functional areas • Fully developed technician or Experienced Customer Service professional with technical background (or combination of both). Specific responsibilities of position : • Work on MRT Command Center shift schedule as an MRT Event Coordinator • Accurately assesses the customer's needs and requirements in order to provide technical, logistic and commercial support for MRT related services in support to P&WC engines and installations. • Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations such as 3rd parties, FBO, DMF in order to offer fastest return to service solution and / or aligned with customer needs • Maintains constant communications with the customers and CFirst on request progress and status update, including projected RTS. • Dispatch technicians, provide technical expertise, schedule technician availability, and understand workscopes, materials and tooling requirements along with meeting EHS / Quality / GT and other regulatory requirements to a seamless Customer Journey.
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