Responsibilities • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. • Maintain a clean and orderly work area in accordance with hotel standards. • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Have a thorough knowledge of emergency procedures. • Job Knowledge • Flexibility/Adaptability • Quality of Work • Perseverance • Quantity of Work • Organization Skills • Guest Focus/Customer Service • Effort • Reliability/Dependability • Judgment/Problem Solving • Motivation/Initiative • Cooperation/Teamwork
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