You are the first point of contact on the phone, for our facilities. Work to overcome any issues our guests are facing. Pay attention to the customers/employee and their needs. · Go over updated layout with manager on duty for specific location prior to event · Make sure meal sheets are updated and emailed out day prior to event · Be able to explain prices & packages · Maintain a positive, smiling attitude, while speaking to all customers · Ability to upsell and add on items based on customer needs · Listen, ask questions, and empathize · Be knowledgeable about all packages, services and products that the centers and restaurants sell · Be able to communicate proficiently · Process transactions, Accepting deposits to hold event times, and accepting final payments 72 hours before start of event · Learning and becoming proficient with the proper script to answer phones and assist customers through entire booking experience, party times and verifying customers experience after event is completed · Call back events to make sure guests had a great experience celebrating their event · Perform cleaning activities such as bussing and cleaning tables between orders, dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc., or any other duties as requested by management · MUST show up to work in proper uniform, on time, ready, willing & able to perform all shift duties · Ability to apply common sense and understanding to daily job activities and customer interactions Schedule: • 8 hour shift • Evening shift • Monday to Friday • Night shift • Weekends only
Create an account to see the full posting, access our search engine, and more.