Summary Essential Duties and Responsibilities include the following. Other duties may be assigned. Events & Restaurant Management • Assist in Interviewing, Hiring, Training and Supervising all Hostesses and Servers • Inventory and order all Office, and Front of the House supplies • Clean, maintain, organize and stock host stand and server stations • Field all party inquiries, administer all contracts and execute all private parties o Print out contracts and discuss with General Manager o Review contracts with General Manager before final copy is executed o Reply to all party inquires within 24 hours o Book and maintain all private events • Floor Management during lunch and dinner o Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service o Host mandatory AM / PM Pre-Shift meeting for wait staff and bartenders o Update and maintain accurate pre-shift notes • Update intranet, events calendar and website o Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and / or sales o Maintaining all Social Media Sites – Facebook, Twitter, Instagram, Yelp, OpenTable, etc. o Design, Print, Implementation of all Promo Materials o Promoting various Nights and Events • Play theme appropriate music throughout each segment of the shift • Control all volume, lighting and temperature throughout the shift • CTUIT and nightly sales email • Check Yelp, OT and Trip Advisor and draft response to any negative reviews / complaints • Ensure guest satisfaction and retention • File comments cards and update database • Get out into the community and grow sales, by networking and attending various community outreach programs • Complete bar cards daily and distribute to entire staff and managers
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