Event Coordinator

Cool Stuff Games - Augusta has a full-time management role open! If you're a team player, who is passionate about card games, enjoys supporting your friendly local game store, and has a background in tournament organization; we are looking to hear from you.

For this position communication skills, professionalism, and computer proficiency are required. Preference will go to applicants with a background in Tournament Organizing and/or Judging for large-scale events. Additionally, great weight will be given to those applicants with open availability, who are looking to grow with our amazing brand, and who can help ensure a larger overall presence for our location on social media.

Primary responsibilities include but are not limited to: scheduling upcoming events, utilizing spreadsheets to keep track of everything across all ten (10) games we currently host tournaments for, and cross posting on multiple platforms (i.e. Wordpress, Discord, Facebook, and additional advertising in local Facebook groups and similar communities). Being a Tournament Organizer and/or already having completed your Judge Certifications for the games we host, while not required to apply, will greatly favor you.

You will also help with cataloguing promos, product, and general invoice handling; this includes ensuring all promos and inventory are readily available for Tournament Organizers and/or Judges ahead of the events being run. The right candidate will also become the main point of contact for tournament related questions from our staff and eventually develop into an ambassador to our varied communities.

Roughly half of your time will be spent running tournaments, overseeing general store labor, and ensuring prompt and effective customer service. This role generally deals with a lot of feedback and follow-up, and unfortunately is not conducive with experimentation without three (3) or more months of foresight for what is being added to the schedule or tested out, especially when it requires in-demand or highly sought after products from new releases.

Event Coordinator The event coordinator is responsible for the creation, execution, and submission of weekly and special events for a variety of collectable trading card and tabletop games.

Duties and Responsibilities
Event and Social Media Duties

Uphold company policies in relation to events and use discretion for varying situations to accommodate customer needs
Maintain logs of tournament documentation
Report /upload events in timely manner and keeps tournament computer area clean and free of debris
Reporting events; follow up with events to confirm they were submitted correctly
Establish and maintain relationships with judges and customers
Ensure that store is profiting off events
Review event attendance monthly to determine if changes need to be made
Ensure that upcoming events are being promoted before the start of related events
Partner with store operation management to ensure that staff is promoting events to customers that are purchasing related products
Notate important key points of upcoming events and inform team so they can better inform / assist customers
Manage events and addressing potential problems that may arise
Plan event details and aspects, including possible attendance and prizing
Plan for potential scenarios that could impact the attendance of an event
Research upcoming competitor events to predict player attendance at upcoming tournaments before scheduling special events
Maintain a working knowledge of tournament rules and regulations
Follow up on rules updates and updates for tournament software
Listen attentively to customer requests and keep records of these requests to better future tournaments
Utilize social media outlets to promote customer engagement in the store during events or special occasions
Ensure that photos of active tournaments are posted on all Social Media platforms
Respond to customers questions on Social Media in a timely manner
Create event schedule 1 month in advance (coordinate with store manager)
Sign up for events and pre-releases for all events approved by company
Create or sign up for events on Eventlink, KTS, Bushiroad, Pokemon, and Bandai
Request graphics for approved events to promote tournaments in store and online
Manage Event Calendar on Wordpress and Facebook
Create posts on social media, including Wordpress, Facebook, and Instagram
Schedule posts for events on Facebook / Instagram (Minimum of 2 posts a day)
Schedule posts in Facebook communities
Monitor Facebook groups and keep in touch with the community
Ensure store schedule is up-to-date on upcoming releases and events
Communicate with staff about all event promotional material
Ensure that the storage of tournament promotional material is organized and well maintained
Keep event material organized and clearly marked as to not get mixed into store stock

Sales Floor Expectations

Expected to respond to customer needs at the cash registers, buybank computer, and phone if other associates are occupied assisting other customers and are otherwise unavailable
Expected to know basic product information well enough to perform demonstrations with customers
Expected to prioritize tasks that need to be completed and delegate appropriately to ensure timely completion

Store Duties

Perform opening and closing procedures and follow up on associate work
Manage the store’s security alarm system; enabling it and disabling it when necessary
Provide an excellent shopping experience that will encourage customers to return
Ensure customers are greeted as they enter the store
Perform returns and or exchanges and communicate effectively to corporate offices
Ensure the stockroom is organized and well maintained
Assist in the organization of backroom including stocking and arranging products and supplies
Have awareness of the front of the store, customer and employee activities, and appropriately respond to any activities as necessary
Have full understanding of company policies and procedures and lead by example
Perform other duties as assigned by Store Manager and Assistant Manager
Assist in coaching new and seasoned associates as needed to reduce mistakes that take time for management to investigate and correct
Perform cash register functions as required and ensures accuracy and efficiency
Maintain professionalism at all times
Assist in visual changes including store layout, wall fixtures, merchandising mix, etc…
Follow and maintain visual standards for product and fill in gaps to create the appearance of full shelves
Comply with loss prevention policies and procedures
Take responsibility for performance
Must be aware of customers in store that may need assistance in case sales associates are assisting other customers

Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off

Application Question(s):

What TCGs do you play and how long have you been playing them?
How familiar are you with Social Media sites like Facebook and Instagram or Website editors like Wordpress?
Are you available to work most weekends?

Experience:

Tournament Organizing: 1 year (Preferred)
Customer service: 1 year (Preferred)
Management: 1 year (Preferred)

Shift availability:

Night Shift (Required)

Ability to Commute:

Augusta, GA 30909 (Required)

Work Location: In person