Overview Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. We offer an end-to-end solution across venue operations and revenue generation for iconic brands and venues. This role serves as the primary liaison between clients, internal departments, convention center partners, and external vendors to ensure events are executed efficiently, on time, and within budget while meeting client expectations, venue standards, and stakeholder objectives. • Conduct client consultations to understand event objectives, requirements, and timelines; coordinate outside service needs with food and beverage contractor, decorators, or other vendors • Ensure FF&E requirements are met by communicating detailed requirements to operational departments • Ensure efficient and effective communication regarding service delivery to clients • Lead and coordinate pre-con meetings with clients • Participate in non-assigned major event meetings such as pre- and post-cons • Actively participate in non-assigned major events as needed • Coordinate and participate in facility inspections to ensure readiness and compliance with client requirements prior to hosting the event • Deliver necessary information to event staff and partners during production meetings via email or phone • Oversee event setup, execution, and breakdown on event days • Attend assigned events to resolve issues involving clients and patrons • Make immediate decisions and communicate with all users of the venue in an emergency • Coordinate with all necessary departments to ensure areas are addressed pre- and post-event • Maintain a professional image and generate positive public relations with clients, patrons, and staff • Provide input to the department during post-event discussions regarding issues • Prepare cost estimates, monitor final billing, and settle event costs with clients in a timely manner • Collect and settle invoices in a timely manner • Attend planning, organization, and other event and facility meetings in support of facility operations • Manage administrative duties for Event Services, including digital reader boards, ordering event materials, and maintaining post-event survey records • Establish and maintain relationships with police, fire, EMTs, and other safety personnel • Handle complaints or disturbances with the public, staff, clients, and promoters • Investigate and follow up on incidents including damage or injury • Work extended hours including nights, weekends, and holidays • Serve as manager on duty as required • Perform related duties as required • Demonstrate strong organizational and time-management skills Supervisory Responsibilities
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