Event Coordinator for Food and Beverage Operations

Join Marriott International, Inc. as an Event Coordinator and be the driving force behind unforgettable experiences in our Food & Beverage Operations. In this role, you will take charge of coordinating special events, managing banquet and restaurant reservations, and collaborating with culinary and service teams to guarantee seamless experiences. Your core responsibilities will include addressing guest inquiries, tailoring event details to guests' desires, and overseeing the entire event process from setup to breakdown. You'll also analyze feedback and resolve issues efficiently while ensuring adherence to our esteemed brand standards.

Key Responsibilities

Lead the coordination and execution of guest events from start to finish, ensuring a memorable experience.Manage event bookings, banquet orders, and group reservations in line with our brand standards.Work closely with culinary, banquet, and front-of-house teams to finalize menus, room layouts, and service schedules.Supervise event setup, service, and breakdown to ensure operations run smoothly and on time.Maintain clear communication with guests to understand their needs, personalize their experiences, and confirm event specifics.Monitor event quality, addressing and resolving service issues promptly while escalating concerns as needed.Utilize POS and event management systems to accurately track orders, billing, and any modifications.Review guest feedback and event outcomes to suggest process enhancements.Encourage upselling of food, beverage, and premium experiences to contribute to revenue growth.Ensure compliance with all health, safety, and alcohol service regulations.Essential Skills

Expertise in event planning and coordination.Understanding of food and beverage operations.Exceptional hospitality customer service skills.Proficiency in managing banquet event orders (BEO).Experience with point-of-sale (POS) systems.Familiarity with event management software (e.g., Delphi, Opera, or similar).Strong time management and multitasking abilities.Effective conflict resolution and service recovery skills.Basic knowledge of sales and upselling techniques.Awareness of health, safety, and alcohol service standards.