Primary Job Duties: • Answering phones and answering questions about the facility and booking events • Complete Birthday/Group reservation bookings per script and booking guidelines • Greeting and assisting all walk in party inquiries • Giving tours to potential parties and groups • Being knowledgeable of all aspects of the park and answering questions accordingly • Being knowledgeable of the party packages and program to accurately translate information to guests • Maintaining logs accurately • Calling past parties and trying to get them to rebook. • Assisting the party/group manager with all parties on the day of the event • Assist with creating event summaries and creating care packages with relevant materials for events (wristbands, play cards, drink tickets, decorations, etc..) • Maintaining cleanliness of the party office • Understanding the cash out process and having the ability to properly cash out a party • Assist as needed in other areas as requested by a lead or manager • Maintain uniform standards and a professional appearance Physical Requirements: • Standing or sitting for long periods of time with frequent bending and turning • Must be able to lift 30 lbs • Must be able to communicate with guests and communicate via email, phone, and in person with great detail and organization • Demonstrates the ability to be courteous and accountable in all situations. The results of E-verify and the background check could dictate your employment with the company.
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