Event Director

About the position

The Event Director role is responsible for driving rental revenue while delivering an exceptional client experience from inquiry through event execution. This position plays a key role in building long-term client relationships, developing tailored rental solutions, and ensuring seamless communication between clients and internal teams. Success in this role directly contributes to event execution, client satisfaction, and overall business growth. This role works closely with Business Development, CAD, Inventory, Operations, and Sales Support teams to bring events to life successfully and efficiently.

Responsibilities

Lead client discovery calls, showroom appointments, and site visits to identify event rental needs and opportunitiesBuild customized rental proposals and guide clients through product selections, creative solutions, and upsell opportunitiesProactively communicate with clients throughout the sales and planning process to ensure a seamless experienceCollaborate with CAD, Inventory, Operations, and Sales Support teams to develop accurate event scopes and execution plansEnsure all contracts, event details, timelines, and client communications are accurate and finalized prior to executionMaintain organized client records, event documentation, and internal notes within company systemsPartner with Business Development Managers and Sales Directors to support revenue growth and sales initiativesTrack project timelines, client requests, and event changes to ensure deadlines and expectations are metResolve client concerns and troubleshoot challenges with professionalism, urgency, and a solutions-focused mindsetDeliver exceptional service that fosters repeat business, referrals, and long-term client relationshipsSupport cross-functional communication by sharing client feedback, operational insights, and event updates with leadership and internal teamsRequirements

3+ years of experience in event rentals, hospitality, event planning, sales, or client relationship managementStrong knowledge of event rental products, event logistics, and client service best practicesProven ability to build and maintain long-term client relationships while managing multiple projects simultaneouslyExcellent communication, organization, time management, and follow-through skillsStrong sales and consultative problem-solving abilitiesAbility to work in fast-paced, deadline-driven environments while remaining adaptable and detail-orientedProficiency with Microsoft Office and CRM/order management systemsValid driver’s license and reliable transportationFlexibility to work evenings, weekends, and attend offsite meetings or site visits as neededNice-to-haves

Experience in luxury events, weddings, corporate events, or hospitality environmentsFamiliarity with rental software platforms, CAD collaboration, or event management systemsExisting relationships within the event planning, venue, or hospitality industryExperience managing high-profile or large-scale eventsCreative eye for design, layouts, and event aestheticsBenefits

Competitive pay + monthly bonus opportunityPaid time off and company holidaysMedical, Dental, and Vision InsuranceCompany-Paid Basic Life and AD&D InsuranceShort-Term and Long-Term DisabilityTelehealth and Wellness programsFlexible Spending Accounts (FSAs)Employee Assistance Program401(k) with employer matching