Event & Experience Manager

Own and implement the overall event strategy, ensuring alignment with organizational goals and content objectives Conceptualize and design innovative event experiences that enhance client transformation and support business objectives Oversee the entire event life cycle from concept to execution for 4 annual fulfillment events, national attraction events, studio and VIP experiences Maintain and enhance existing event playbooks, vendor lists, and detailed checklists Create compelling event concepts and "wow moments" that differentiate our experiences Operational Excellence & Logistics Management Handle day-to-day administration of events including order placements, detailed run of show creation and review, vendor logistics, travel planning, restaurant reservations, registration counts, and issue resolution Research, source, and negotiate with vendors to ensure timely delivery of services and materials while managing event budgets Maintain and optimize existing vendor relationships while identifying opportunities for improvement Lead on-site coordination, including setup, vendor management, room counts, signage coordination, run of show execution, and breakdown Ensure all event documentation and systems remain current and accessible Send pre-event logistics communications covering registration details, what to bring, schedule, and venue information Manage post-event feedback requests and attendee follow-up Handle all operational attendee communications throughout the event lifecycle Ensure clear, timely information delivery across all event touchpoints Meticulous attention to detail with strong organizational and multitasking abilities Ability to collaborate effectively with cross-functional teams and external partners Excellent communication skills across all formats and audiences Strong problem-solving skills with the ability to think on your feet and make quick decisions Innovative thinker who proactively brings fresh ideas and improvement recommendations Upbeat attitude with ability to work in a fast-paced environment with significant autonomy Ownership mentality takes full responsibility for outcomes, not just completing tasks Calm under pressure with ability to maintain composure when things don't go as planned

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