Event Liaison

About Us:

Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.

Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!

Our Values – The Trolley Way:

No excuses Do the right thingCan-do attitudeAlways growingHelp first-be part of the solutionTransparency and honesty-no BSPlease visit our website at www.trolleyhouseva.com to learn more!

About You:

You're calm, cool, and collected when things get hecticYou notice the little things before they become big thingsYou enjoy supporting a team and helping events run seamlesslyYou know how to handle questions, solve problems, and keep the vibe positiveYou're a hospitality pro who loves weddings and celebrationsWe are seeking a reliable, confident, and detail-oriented Event Liaison to serve as our on-site point of contact during weddings and other large-scale events. In this role, you will focus on client communication and maintaining overall awareness of the event. You will also support the Event Captain to ensure plans are executed smoothly, service standards are upheld, and any concerns are addressed promptly and professionally.

How You Will Make an Impact:

Review event details in advance to understand client expectations, timelines, and prioritiesAttend event walk-throughs for larger-scale events and high-touch clientsMaintain a visible, professional, and approachable on-site presence as the primary contact for clients, venues, planners, and vendorsSupport the Event Captain by maintaining a high-level view of the event and ensuring plans and service standards are followedRemain on-site from staff arrival until released by the Event Captain, ensuring the event is running smoothlyRespond to client questions or concerns calmly and professionally, escalating operational matters when appropriateProactively identify and respond to issues as they arise, communicating with the appropriate team members to support resolutionShare relevant client feedback, observations, and post-event insights with the teamWhat You Bring to the Table:

2+ years of experience in hospitality roles such as:Catering or event coordinationWedding or venue managementHotel or banquet operationsRestaurant managementCaptain or Floor Manager rolesStrong interpersonal and communication skillsAbility to remain adaptable and solutions-oriented under pressureHighly observant, proactive, and detail-awareDependable, punctual, and flexible with weekend schedulingThe Details:

Work is primarily performed at event sitesStanding and walking for extended periods is required; may assist with physical event tasks and lift up to 50 lbs Mostly weekends (Friday-Sunday), with variable hours; weekday walk-throughs may be scheduled as neededThe Good Stuff!

$20-$26/hour, based on experience401(k) retirement plan and company match after 1 year of employmentEmployee discounts across all Trolley Hospitality brands

Skills:
Catering Services, Communication Skills, Cook Dishes, Customer Relations, Customer/Client Research, Detail Oriented, Event Management, Food Delivery, Hospitality and Tourism, Interpersonal Skills, Lift/Move 50 Pounds, Problem Solving Skills, Restaurant, Vendor/Supplier Planning

About the Company:
Trolley Hospitality Companies