Job Title: Professional Event Staff At the forefront of our organization, a team of experts strives to facilitate seamless transactions between buyers and sellers. Our global presence encompasses over 3 million companies, more than 1,300 financial institutions, and an extensive network spanning across the globe. What You Will Do: • Lead escalated client issues from start to finish including receiving information determining impact documenting issues generating CSHD tickets classifying severity notifying relevant resources solving non-routine internal/external client matters facilitating issue resolution providing top-notch technical assistance handling complex desktop PC merchant terminal custom terminal files advising SMEs researching developing solutions ensuring SLA compliance displays SME proficiency facilitates company systems/client operating systems.
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