Event Manager

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. The Center’s mission is to provide a public gathering place that strengthens community and fosters creativity through the presentation of performing arts and arts education programs. The Center’s Core Values are to passionately pursue our mission by being: • Achievement Focused - Committed to the advancement and cultivation of the Performing Arts in Dallas • Community Minded – Actively fostering and participating in meaningful community interactions • Customer Service Driven – Dedicated to the service of internal and external constituents so that all want to return • Flexible – Willing to change to achieve results This role requires equal focus on pre-event planning, real-time problem solving, and post-event evaluation. Position Responsibilities • Serve as the primary point of contact for clients, promoters, resident companies, and internal stakeholders throughout the event process • Welcome clients and patrons with professionalism, warmth, and a commitment to the Center’s mission • Plan and manage event logistics, including scheduling, staffing, and operational needs • Lead pre-event meetings and walk-throughs to ensure alignment across departments • Oversee on-site event management, serving as the decision-maker for logistics, client requests, and unexpected challenges • Ensure all events comply with Center policies, safety regulations, and contractual obligations • Support budget tracking and cost management for assigned events • Ensure that all event and patron spaces are in order and present a safe and inviting environment • Coordinate with front of house, box office, concessions, parking, housekeeping, catering, production, and security teams to ensure clear communication and smooth event operations • Oversee audience flow, seating, lobby management, and accessibility accommodations • Ensure compliance with safety and emergency procedures; act as the point of contact for incidents and client concerns • Manage client concerns with professionalism, empathy, and authority, modeling best practices in guest services • Serve as the on-site contact during performances and events, providing support and resolving issues as needed • Serve as a highly visible, approachable presence, modeling hospitality, equity, and community • Be present through the conclusion of the performance or event and load-out, ensuring that all vendors and clients have fully exited the campus before leaving • Prepare detailed post-event reports documenting attendance, incidents, and feedback • Keep the Lead Event Manager promptly and fully informed of any situation that requires immediate management attention • Complete Weekly Office Hours Checklist consistently • Serve as lead Event contact for assigned resident company performances • Attend all pre-show meetings • Create and distribute event notes, updating as needed • Ensure the Center's core values are being adhered to • Other duties as assigned

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